Sky junk mail

A few months ago after 13 years as a loyal customer of Sky we parted company. A hopeless situation.making efficiencies

I was looking for a better deal they just wanted to up sell me broadband and phone.

A targeted sales operation cynically positioned as a way of reducing cost. After a good 40 minutes of chatter I gave up and terminated the relationship.

Ever since the marketing department had bombarded me with deals to entice me back. How ridiculous can it get?

If the customer services function and the sales/ marketing departments considered working together the could retain more customers. Instead they are set up to compete. That’s why the fees are so high in the first place.

Lots of money poured down the pan chasing customers. Why not try something novel and look after the ones you already have.

What a mad world we live in!

Sky if you are reading this please do us a favour and stop sending us junk mail with offers in them. It’s too late you had your chance and you blew it.

Easier to break into a prison?

Just tired to get to talk to someone via the Post Office call centre about one of their products and almost gave up.

I think that was really what they wanted me to do – give up!

Every IVR connection that I made pushed me towards the web site. The answers that I had already found did not answer my question.

When I did get through I spoke to a young women who clearly did not really want to speak to me. She tried to close the call at every opportunity.

I persisted to get the answers that I wanted. It’s a shame really because they have a really good product. A pity that they have bred a call centre culture that behaves like all the others. Time bound, and target driven.