You may recall that on the 3rd Sept I reported a fault through my local county council web site. The issue resulted from poor workmanship. A resurfacing job had been undertaken on a road close to my house which had resulted in surface dressing blocking a series of drains on the road.
Well I recently noticed that a few of the drains had been cleared. Good news, I hear you cry! Guess what, they missed the key drain on the entrance to a side road joining a main road. How could they miss it? After all the note from the council advised me that the referral would need to be inspected before any action would be taken. Well a few weeks passed before the drains were cleared. So, what did the inspector actually do on the site I wonder? Did he/she even get out of their car?
Remember that this is all additional cost. If the job had been done correctly in the first place then no follow up would have been necessary. The inspection has clearly added no value, and the rework to return yet again to the site will add further cost. Believe me it will be necessary for the inspector to return to site and inspect the drain that he/she missed the last time. The rate we are going the road will need resurfacing before the drain gets unblocked. All we have to do is hope that in he meantime an accident does not arise as a result of the eater that will run on the main road. The season suggests that standing water will freeze leaving.
Functionalisation, and the separation of decision making from the work is costing the council a packet. Maybe even enough to fix the generally poor state of the roads in the county.
I feel duty bound to let them know that they have failed yet again to do the job properly. I bet nothing happen this side of the festive break.
I have been walking a long a road on my way in to my local town for a few years now. The surface has been getting worse over time. The occasional botch job has put ‘chewing gum’ in a couple of holes, but as we all know this does not last a winter. A waste of time and money: a temporary fix that ought to fixed properly the first time. The madness of inspection and scheduling of work on the basis of arbitrary priorities made against a limted budget.
Imagine my surprise when I arrived home one day recently to find a road machine ripping the surface off the road for a stretch of about 200 metres. So far so good. Obviously the road then lay in its temporary state for a week with raised inspection covers and signage on the pavements, blocking access and causing confusion for road users. Organising the job as a continuous flow would make a lot more sense.
Then it was all systems go! The road workers and machinery arrived and by the end of the day the road was complete. Bingo! At face value the job looked a good one. The resurface was well finished sealed to the existing surface. But then oh no! I walked down the road a few days later and happened to look down a drain cover. I was shocked to find it full of road chippings. On my way back I decided to look at all the drains on the road, and guess what all of them were full/blocked by road dressing. So a great job on the face of it had turned in to rework. A further job for a different team to return to site and unblock each drain. More inspection, rescheduling and prioritisation; not to mention cost.
Given the weather this year I decided to take action and logged on to my local county council web site to see how good their on line service was. It took me a while. I decided not to ring the hot line number as the council has decided to charge me for the priviledge. So, having navigated the web site I found the section I needed. Not that easy to do. I have an advantage because I know what I am looking for because I understand how council departments organise themselves. I started to enter the detail in to the web site: a tedious process. I got an acknowledgment on the site and advised that I would get a response within 10 days! This was followed a few minutes later by a standard email saying my request would be dealt with soon! More duplication, and a confusing series of messages.
Let’s hope that it does not rain too hard before the work is scheduled. The damage caused by blocked mains drains is obvious; and all caused because the job was not done correctly at the time. Bad system or sloppy workers? Ironic really that the council faces a financial crisis, and by taking sort cuts based upon unit cost it has increased its costs! Madness.
Can you spot the problem here? The team on the job left the site after a job well done!
Is this good work? Time, money and effort go into resurfacing a road that creates more work for another team to fix the failure. There is not one, but six drains like this!
Time pressure, unit costing and specification all got in the way of a job done right first time. I assume that the road has been not yet been inspected. This is another function that is better built into the role of those doing the work.
Do councils really have money to pour down the drain?
A change of leadership thinking is required, but are they up for it?