Here is an interesting blog about the focus of the government upon shared services in local government, and the belief that it will save billions of pounds for the tax payer. Evidence from practice highlights the fact that sharing services is more likely to add cost in whole system terms than reduce it. The current rhetoric only measures certain parts of the process to make it look successful. Be careful what you wish for Mr Pickles.
Well it’s now twelve days since the saga started. You will recall that the local county council had resurfaced a road. In the process local residents had fallen and injured themselves due to the delay in scrapping the top surface off and truing up to resurface the road. The local paper picked this up and gave it publicity. In the process of finishing the job the road worked managed to fill six drains with a mix of the old top surface and the new black top.
Well, the drains remain blocked. I have heard nothing from the council, other than an acknowledgement to my email. ( No real surprise there!) The autumn is upon us and the rainy season has returned.
I am wondering how long it will take the council to clear the drains. I am also wondering what the next issue will be, if they don’t pull their finger out. Flooding is on my list. A road traffic collision is not beyond the realm of possibility as the road in question adjoins a busy route. All addition costs and potential distress that could have been avoided if the job had been done properly in the first place. Better still that the inspector that visited the job afterwards had done their job properly and got the rework undertaken quickly. Of course if inspection was built-in to the work on the ground then the job would have been left in a good shape. However, because management believe that you need to separate inspection from the job it causes sloppy behaviour on the ground, as no one accepts responsibility for the job. Every one blames someone else. Driving costs up and customer satisfaction down.
In the meantime the resurfacing work goes on elsewhere in the town. Guess what the drains are also being filled with debris. A systemic fault with the way that the work is being undertaken. Adding more costs for a council that claims to be hard presses for cash. Getting the job done right first time would be a start. I am guessing that the ‘chaps’ in their ivory tower over in Preston have not been out of the office to see what is really going on across the patch. If they did they would learn how to design and manage the work in a different way, producing better outcomes for everyone. The balanced score card that they rely upon is telling lies, but no one can see beyond the fiction created by made up numbers.
Watch this space….
My blog aims to be a reflection of what I have learned so far about leadership and management, both as an operational leaders and as a result of working with others to help them on their own journey.
I have come to realise that most of what we get up to as organisational leaders does in fact get in the way of good performance, Inhibits innovation; and adds cost to the business.
Above all it often means that the customer/service users suffers as a consequence – not that we would ever admit it, or in some cases even realise it.
Indeed many of us would not even realise that what we do as leaders actually has a negative impact.
There will be lots of performance data around in the organisation to show how well we are doing. Such information will be used to justify our strong performance in plans and appraisals.
My blog aims to reflect upon the impact of mindsets and behaviours in the work, and expose some of the myths about the impact of leadership and management as I see them.
Hopefully, this will encourage others to comment or start to blog themselves. I am learning as I go!
We help individuals and teams to purposefully reflect upon their current challenges, and identify practical and pragmatic ways of getting balance back into the demands upon your life, and delivering positive results in life and work.
Our one to one support will help you to cut through to the nub of your personal, and organisational challenges and help you to facilitate a way forward that will give you: –
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- Greater personal job satisfaction
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Thanks for reading.